CPU on Predator helios 16 overheating (99C)

ApplePie59
ApplePie59 Member Posts: 4 New User

I got this laptop back in July and recently for some reason the CPU spikes to 99°C. The GPU actually stays at a decent temp around 80 (with heavy gaming) but the CPU just peaks there. It's really odd because i've seen some other threads about this too but i do not experience any sort of frame drop. The only reason i figured out it reached this temp was after the right side of my laptop made this weird crackling/popping sound, thought it was the speaker at first but when muting it was still there.

For context I experience this with Palworld (which i did not have a problem with before) on performance mode and turned RGB off (because i thought it'd help against overheating).

Here's the stats of my laptop with the game playing on the background

The GPU is very acceptable but the CPU just peaks with low %s. Do I need to be worried about the cooling being busted or is this okay?

Also I play in a VERY cold room, so that's not the problem..

Do I need to contact Acer to repaste ?

Answers

  • StevenGen
    StevenGen ACE Posts: 12,110 Trailblazer
    edited 11:24PM

    If your Predator Neo 16 is the PHN16-72 model with the Intel 14th Gen cpu, which is the latest Neo model, then update the bios to its latest version 1.14 to fix the Intel cpu stability and heating problems that their 13th and 14th Gen cpu’s have had. Also be aware that the cpu in this laptop is designed to run hot and up to 110C temps as if it reaches those temp the laptop will turn off.

    So, update the bios and also update Win-11 to version 24H2 and all its updates to OS build: 26100.2314 (that is the latest) as this new update installs all the latest windows driver for your latop also. Also, and if you game allot, install the GeForce Experience software and play your games through this NVidia software settings and put your laptop on top of a good multi fan tablet cooler so that its raised off the table, as that also assists in pumping in fresh air and in the laptops cross flow ventilation and reduces heat. Do all that as your temps will reduce considerably. Good luck and hope this helps you out.

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