letters on keyboard no longer work

Menz12
Menz12 Member Posts: 1 Newbie

We recent purchased the the Acer Nitro gaming computer at the end of this summer and have used it only a handful of times (model number NH.QLZAA.009. Recently parts of the keyboard no longer work. I can use numbers, but not letters or symbols and am unable to sign in. I have help down the power button for an extended time hoping to reset but it did not help. Also checked and filter keys are not on.

Please help!

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