Nitro 5 AN515-57 doesn't charge, 2 faint beeps from motherboard when plugged in, less than ayear old

themyst
themyst Member Posts: 1 Newbie
edited November 17 in Nitro Gaming

Hi, I have a Nitro 5 AN515-57 purchased less than a year ago refurbished.

Symptoms are 2 faint beeps from the motherboard when plugged in, charging light turns on, Windows shows charger plugged in, but battery does not charge. Even when the laptop is completely shut down it does not charge. Under heavy load gaming staying plugged in prevents the battery from discharging. It is fully functional otherwise.

I have already tried:

  • Battery reset by holding the power button for 15 seconds, waiting 15 minutes, and trying to charge again.
  • uninstalling the battery device drivers in Windows and rebooting
  • A new charger
  • A replacement battery
  • unplugging CMOS battery and replugging
  • unplugging primary battery and replugging

Does this sound like a motherboard failure (which can get expensive) or something simple I might have missed?

[Edited the thread to add model number to the title and add issue detail]

Answers