A515-57-77CA crashes when plugged in at full battery

pheom800
pheom800 Member Posts: 3 New User

Hi, bought my new Acer Aspire 5 only 3 days ago and it works well on only battery.

When plugged in, when it reaches full battery it just crashes. The Wi-Fi icon also turns into the 'no connection' icon, which is also interesting. Another thing that is interesting is that when it is crashed, if I turn of the mouse-pad with the Fn key and forcibly reboot it (which is the only option), the mouse-pad is actually turned off. This means the computer got the order to turn the pad off while it was seemingly crashed.

Not sure what's happening. I updated drivers, the windows updates. Also tried the disable/uninstall power adapter drivers. But it keeps on crashing on full battery.

Do you think it's a hardware issue or Windows 11 issue?

I could just turn it in the store as it's on warranty, but it'll likely be taken to repair for ~30 days or changed with a new one - and apparently this model was discontinued, so I wouldn't like to go through the process of choosing a new laptop again.

Answers

  • pheom800
    pheom800 Member Posts: 3 New User

    Just to be more precise about the issue:

    The laptop does not crash when plugged in AND charging;

    The laptop crashes when it reaches full battery AND still plugged in.

    It also crashed when I changed a Youtube video to 1080p quality.

    What's the best course of action here?

  • StevenGen
    StevenGen ACE Posts: 12,528 Trailblazer
    edited November 18

    If the laptop hasn't got the latest Win-11 version 24H2 and updated to latest OS build: 26100.2314 then install this version of windows as this will update your A515-57 laptop to the latest drivers that work for this Aspire 5 laptop and your battery and Wi-Fi drivers should be update to the latest drivers and work 100%, btw I've got the same laptop a model A515-57-56UV and my laptop works with the latest windows version and bios perfectly and is a very quick and efficient laptop, with no charging or battery problems.

    Also and afterwards, update to the last bios version 1.28, and make sure when you update the bios that you DO NOT interrupt the bios flash process mid-way through the update, wait until the bios flash finishes and the laptop boots into the OS login screen, as afterwards your Aspire 5 should work perfectly.

    if it doesn't then take the laptop back to where you bought it from and demand a new laptop as the laptop has faulty hardware and should not be like that brand new and out of the box! God luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • pheom800
    pheom800 Member Posts: 3 New User

    thank you for the help, but the problem persists. I'll be taking it to the store