Chromebook Model "516GE N22Q19" -Chromebook froze and hanged. how to power down?

Eleison23
Eleison23 Member Posts: 31 Enthusiast WiFi Icon
edited November 19 in Chromebooks

Greetings all,

Part #CBG516-1H-53TY

MoModel "516GE

N22Q19"

Tonight In Files app, I copied a 5.4GiB file with "3 seconds remaining" th3 Chromebook froze and hanged.

The keyboard doesn't respond. Power button, nope. The lights are on, but nobody's home?

I searched the chassis for a recessed reset button. Does it exist?

How.to.power down a Chromebook without using Power button?

[Edited the thread to add issue detail]

Best Answer

  • billsey
    billsey ACE Posts: 34,645 Trailblazer
    Answer ✓

    They don't have the battery disconnect button on Chromebooks, because the "features" that required that were with Windows. If a long press of the power button (which though it's part of the keyboard has a separate circuit) does force a power off then the only potential solution is to open it up and disconnect the battery. The long press of the power button is supposed to not require the OS to be active, so it should work when the system is fully hung.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,108 Trailblazer
    edited November 16
    https://community.acer.com/en/discussion/715933/516ge-chromebook-how-to-power-down

    Hi, press Shift+Escape to open Chromes' Task Manager, click on the hanging app and click on End Process button. If no response then shut down your Chromebook by clicking the system tray in the bottom-right corner of your display and then clicking the power button.

  • Eleison23
    Eleison23 Member Posts: 31 Enthusiast WiFi Icon
    edited November 16
    https://community.acer.com/en/discussion/comment/1308885#Comment_1308885

    Greeitings, Puraw! How amazing that you answered so promptly and cogently!

    Unfortunately, I'll kindly refer y'all back to my OP, where I wrote "The keyboard doesn't respond. Power button, nope. The lights are on, but nobody's home?"

    Both the keyboard and the mouse stopped responding entirely. If I could've shut down the power normally, then I would've done it with the keyboard. But the entire system was wedged, frozen, hung.

    My question was: how to power down without keyboard or mouse? Where is the recessed reset/restart button? You know, the kind you press with a bent paperclip?

    Cheers, Puraw!

  • Puraw
    Puraw ACE, Member Posts: 14,108 Trailblazer
    https://community.acer.com/en/discussion/comment/1308911#Comment_1308911

    Hi, then the only way is to press the power button for 3 seconds to abort the system.

  • billsey
    billsey ACE Posts: 34,645 Trailblazer
    Answer ✓

    They don't have the battery disconnect button on Chromebooks, because the "features" that required that were with Windows. If a long press of the power button (which though it's part of the keyboard has a separate circuit) does force a power off then the only potential solution is to open it up and disconnect the battery. The long press of the power button is supposed to not require the OS to be active, so it should work when the system is fully hung.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Eleison23
    Eleison23 Member Posts: 31 Enthusiast WiFi Icon
    edited November 18

    Thanks again, billsey; I was primarily planning to run the battery down to empty, rather than disassemble. Next time I'll try more long-presses (how long? 5? 10 seconds? I definitely held it longer than 3.)

  • billsey
    billsey ACE Posts: 34,645 Trailblazer

    Yeah, it should be obvious when it works. 5-10 seconds is all it should take, but holding it for 30 would say for sure. :)

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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