ACER Swift Go 14" SFG14-41-R064 - Screen goes black in the middle of a Teams Meeting

HavenHorizons
HavenHorizons Member Posts: 2 New User
edited November 13 in Swift and Spin Series

Hi,

I use the ACER Swift Go 14" Laptop - AMD Ryzen 7, 1 TB SSD to deliver online lectures using MS Teams.

The screen goes black in the middle of the lecture and I have to perform a hard reset (pressing the Power button down for 10-20 seconds until it shuts down and turning it back on). The fan is quite loud. I am wondering if it's overheating, although it doesn't feel too hot.

I've only been using the laptop for 3 months.

[Edited the thread to add model number to the title]

Answers

  • billsey
    billsey ACE Posts: 34,101 Trailblazer
    edited November 12

    It's always easiest to look your system up if you provide the actual model number… Your full model number is usually on the same sticker as your serial number, it should look something like SFG14-xxx-xxxx. Are you sure it's not just going to sleep due to inactivity? Try setting it to wait longer before sleeping… The freeze could be an app running in the background (or even in the foreground :)) that doesn't handle sleep well.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • HavenHorizons
    HavenHorizons Member Posts: 2 New User

    Hi Billsey,

    Thanks for the tip - I'll check the settings.

    In the meantime, the serial number is SFG14-41-R064.

    K

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