My Nitro V15 wont turn on unless I connect the charger

Jeff923
Jeff923 Member Posts: 1 New User

My laptop refuses to turn on unless i connect the charger. i shut down my laptop, and when i try to turn it on it wont turn on. I bought this January this year. My battery percentage indicates 100%, attached is the battery report. Can someone help?

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,364 Trailblazer

    Hi, the battery does not support Connected Standby, Windows11 23H2 uses Modern Standby and if the battery is not compatible with the MS protocol you may get power issues. Check if there is a later BIOS version for your Nitro V15 and install that and update Windows with KB5044380 of 22 October2024 (Battery fix). If that does not help, I recommend taking the laptop to Acer Services in your country to reset the system to default and replace the battery.

  • StevenGen
    StevenGen ACE Posts: 12,639 Trailblazer

    You have a main power rail problem which should be analyzed and fixed, I suggest that you either send/take your laptop to Acer Tech Support asap and don't let the Acer 12 months warranty run out, as after 12 months you will have to pay for all service/parts costs on this laptop which is not cheap. Good luck and hope this helps you out.

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  • Axxo
    Axxo Member, Ally Posts: 951

    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Kindly go through the details from the link given below

    https://community.acer.com/en/kb/articles/75-acer-internal-battery-reset

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  

    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     It should work fine.

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