I recently bought a Predator Helios Neo 16, 2023 edition. It turned off by itself and won't power on

sunraymonray
sunraymonray Member Posts: 2 New User
edited November 6 in Predator Laptops

I was working on my laptop when it suddenly switched off and won't power on again. Connected the charger, tried holding down the power button. Nothing works. The charging led isn't even powering on. I don't know what happened. Please help.

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,010 Trailblazer

    Hi, bring the laptop to Acer Services in your country or submit online a repair under warranty ticket with Acer Support. I don't recommend opening the laptop as that may void the warranty.

  • Axxo
    Axxo Member, Ally Posts: 925

    Please disconnect all the external peripherals from the laptop.    Unplug all the cables including the power cable from the laptop.   Wait for few mins and then plug all the cables back.   It should start to work.   

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  

    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x

    go to device manager expand Battery

    right click on all the items below battery – uninstall 

    Restart the computer  

    It should work fine.

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  • Diya1811
    Diya1811 Member Posts: 188 Mr. Fixit WiFi Icon

    @sunraymonray

    If your Predator Helios Neo 16, 2023 edition, turned off by itself and won't power on, you can these steps. First, disconnect the power adapter from your laptop. Press and hold the power button for more than 30 seconds to drain any residual power. Then, reconnect the power adapter to your laptop and try turning it on again by pressing the power button. If these steps don't work, it might be best to contact Acer support for further assistance, especially since your laptop is still under warranty.

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful

  • sunraymonray
    sunraymonray Member Posts: 2 New User

    What are the chances that my laptop's motherboard has gone kaput? And if yes, will I lose all my data while Acer services fixes it? The device is under warranty.