Acer Repair Request -- how to follow up for Predator Triton 300 SE

Chris747
Chris747 Member Posts: 9

Tinkerer
edited November 5 in Predator Laptops

Can anyone here tell me how to follow up with Acer on a "Repair my Acer" request?

My Predator Triton 300 SE is out of warranty, and yesterday morning I went onto Acer's web site and found a "Repair my Acer" link where (supposedly) I could submit a request for repair. I was given a Reference Number and was told that "An Acer Representative will review your case and will be in contact with you shortly." I got no email confirming the request, and so far I have heard nothing back from Acer either by phone or email.

If I go to the site and try to open another case, I get a message saying that a request is already open and that I should contact Acer for further assistance — but no contact information is given.

I tried calling Acer, and because my system is out of warranty I was routed to the third-party support organization, who told me that they had no knowledge of the Reference Number for my case, and that if I wanted to send the unit in for repair it would cost $999.99 — more than the price of a new unit.

Something is wrong here. Apparently Acer has a group that handles repair requests, and it's different from their third-party provider. But I can't find any way to contact that group.

Any assistance would be much appreciated. Thanks.

[Edited the thread to add model number to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,414 Trailblazer
    https://community.acer.com/en/discussion/715312/acer-repair-request-how-to-follow-up

    Hi, contact Acer Services in your country directly for laptops out of warranty, if you live near an Acer Service shop best go there directly, they operate on a first-come, first-served basis (no appointments). You can find the Acer Service points in your country online.

  • Chris747
    Chris747 Member Posts: 9

    Tinkerer

    Thanks, @Puraw — but can you tell me how to contact Acer Services in the United States, or how to find an Acer Service shop? I can find no resources on the Acer web site or elsewhere that give me contact information or locations.

  • Puraw
    Puraw ACE, Member Posts: 13,414 Trailblazer
    https://community.acer.com/en/discussion/comment/1306894#Comment_1306894

    Out of warranty repairs are exclusively done by the many Acer endorsed repair shops in the Philippines (where I live), that will be same in the states, google "find an Acer endorsed repair shop near me" or check with an Acer retailer where you live. Alternatively contact a reputable PC repair shop if they repair Predator Triton 300 laptops.

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