Acer Nitro AN16-41 Screen Distortion & Black Screen Problems

sedattr
sedattr Member Posts: 3 New User

Hello, I sent my laptop to service about 4 weeks ago for the same reasons.
I received my computer from the service a week ago and they said there was no hardware problem in the laptop.
However, I am still experiencing the same problems.
If there is no hardware problem, why are these still happening? Were 3 weeks wasted?
When I contacted support today, they said I had to send it to the service again, it came from the service already and they said send it to the service again.

Problem 1: Black Screen
When the computer is not plugged in and the charge drops to around 30%, the computer shows a black screen. After a certain period of time, the screen turns on by itself, this happens several times until the battery runs out. I uploaded example videos.
In addition after around 30%, the computer slows down a lot.

Problem 2: Screen Distortion
Again, when it is not plugged into the charger and the battery level is low, there are distortions in the full screen pages as in the example of the 2 videos I uploaded, and these never stop. Because of this situation, I cannot use the tabs in full screen while the laptop is not plugged.

Answers