Nitro ANV16-41-Help: Touchpad not working after some Nitrosense update

cabrio
cabrio Member Posts: 1 New User
edited November 2024 in Nitro Gaming

Hi guys,

i usually click no when the system ask for update and i was busy and clicked Yes and now my touchpad cannot work .

I have tried to delete uninstall "HID compliant touch pad" , delete "i2C HID device"

windows can auto detect after restart but touch pad not working.

I have downloaded Chipset_AMD_2.0.0.20_W11x64, reinstall " AMD I2C driver", AMD GPIO driver ", "AMD interface driver", does not help .

any advice?

Model: Nitro ANV16-41

[Edited the topic title to include model number]

Answers

  • Joe_Kingsley
    Joe_Kingsley Ally Posts: 160

    Hi @cabrio

    Since you have tried to reinstall the drivers, in addition to that please try a few more steps from the system hardware and operating system front; Could you please enter into the system Bios and load the system default settings and set the I2C as enabled in the system bios. After the rebooting please check whether the touch pad starts responding or not, If still the issue persists, please take your data backup in a USB drive and keep it safe and run the system restore from the earlier system restore point when the touch pad was working properly, check for the restore point available in your system and do the OS restoration:

    Ref:

    Restore from a system restore point

    This option takes your PC back to an earlier point in time, called a system restore point. Restore points are generated when you install a new app or driver, and when you create a restore point manually. Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made.

    1. In the search box on the taskbar, type control panel, and then choose it from the list of results.
    2. In the Control Panel search box, type recovery.
    3. Select Recovery Open System Restore.
    4. In the Restore system files and settings box, select Next.
    5. Notes: 
      • If you don’t see the restore point that you want to use, select the Show more restore points check box to see more restore points.
      • If you’re not seeing any restore points, it might be because system protection isn’t turned on. Here’s how to check:
        1. In the search box on the taskbar, type control panel, and then choose it from the list of results.
        2. In the Control Panel search box, type recovery.
        3. Select Recovery Configure System Restore Configure and see if the Turn on system protection option is selected.
          • If the Turn on system protection option is not selected, system protection isn’t turned on and there aren't any restore points. In this scenario, you won't be able to recovery your PC using a system restore point and will need to use one of the other recovery options listed on this page.
          • If the Turn on system protection option is selected, continue with step 6.
    6. You'll see a list of items that will be deleted if you remove this restore point. If you're OK with the deletions, select Close Next Finish.

    If still the issue persists: Next try to Reset this PC

    Ref:

    https://support.microsoft.com/en-us/windows/recovery-options-in-windows-31ce2444-7de3-818c-d626-e3b5a3024da5#bkmk_win11_restore_from_system_restore_point&WindowsVersion=Windows_11

  • cabrio
    cabrio Member Posts: 1 New User

    Hi Joe,

    Thanks for the advice.

    I called Acer hotline and found that Ctrl + F10 or F10 enable the touchpad.

    did not expect it to be disabled by F10