A315-24PT-Recognizes scanner but not printer (Canon MX490), Downloading Canon drivers didn't help.

thibs
thibs Member Posts: 1 Newbie
edited November 2024 in Aspire Laptops

Setting up new Aspire A315-24PT for my mom, and it recognizes the scanner portion of her Canon MX490, but not the printer. Downloading Canon drivers didn't help, because it never detected the printer. Tried both USB ports. Shows there is the MX490 series there when try to manually add printer, but still couldn't get it working. Thoughts?

[Edited the thread to add model name and issue detail to the title]

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