Is it normal to have onsite expiry not valid

A_B_H
A_B_H Member Posts: 1 New User
edited October 31 in Predator Laptops

my onsite expiry says it's not valid. Is it something I should worry about or some common occurrence

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,020 Trailblazer

    Hi, the "OnSite Expiry: Not Valid" message can indicate an issue with your Acer warranty. This often happens if the warranty information hasn't been properly registered or updated in Acer's system. Here are a few steps you can take to resolve this:

    Check Registration: Ensure that your device is registered on the Acer warranty portal. You can do this by visiting the Acer Warranty Care website.

    Contact Support: If your device is registered but you're still seeing the message, contact Acer customer support. They can help verify and update your warranty information.

    Provide Proof of Purchase: Be ready to provide a digital copy of your purchase receipt and the serial number of your device. This helps Acer verify your warranty status and correct any discrepancies.
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