During the update error occured.Unlock bios and fix the error? laptop Acer NITRO V ANV15-51-51FC

Skara07
Skara07 Member Posts: 3 New User
edited October 30 in Nitro Gaming

During the update installation process, my computer rebooted and an error came out

Not one of the ways to restore the system did not work

When trying to log into the bios, a password request appeared. I did not set this password and I do not know it. I bought my laptop with a new one, I have all the documents.

After three incorrect password entries, the "Enter unlock password" prompt appeared

what can I do in this case?
my laptop Acer NITRO V ANV15-51-51FC

Answers

  • Puraw
    Puraw ACE, Member Posts: 12,830 Trailblazer

    Hi, your laptop is still under warranty so I recommend bringing it to Acer Services to reprogram the EEPROM and reset the system to factory default for a small service fee. If the EEPROM needs to be replaced that will cost extra. To recover your files and folders take the boot drive out and mount it in a M.2 external USB case or connect it to a M.2 USB adapter to copy your data to another Widows PC.

  • StevenGen
    StevenGen ACE Posts: 11,951 Trailblazer
    edited October 30

    The Inside bios software can't be rolled back and/or should never ever be interrupted in any way midway through a flash! As the laptop should be allowed to finish the bios update completely and until the laptop boots to its OS login screen. You must have interrupted the bios flash and that is why the bios was corrupted.

    You need to get the bios reprogrammed with a specialist bios programmer tool, so and if your laptop is under Acer warranty, send your laptop to Acer so that they can reprogram the bios, if its not, then still send the laptop to Acer as you will be charged a minimal fee for this bios programming to be fixed.

    Btw, the bios password will do nothing to fix a corrupt bios flash, even if you get into the bios. There is a guide on You Tube to get past that password and its easy. Good luck and hope this helps you out.

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