PredatorSense won't open on launch :)

RaphaelOsorio
RaphaelOsorio Member Posts: 3 New User
edited October 27 in Predator Laptops

I uninstalled PredatorSense recently because of a common bug that didn't let me interact with the app at all (GUI was messed up and you couldn't click on anything), so I decided to uninstall it with Revo Uninstaller. After that I downloaded it through acer's drivers and software site, and installed normally. It first asked me to delete some stuff on its first run(installer), and on the second run it "installed". I restarted my laptop and when I booted it up and clicked on the PredatorSense button on the keyboard, it doesnt launch and says that Im missing "ffmpeg.dll". I Uninstalled and reinstalled it at least 3 more times :) and now it doesnt do anything at all (when I try to launch it). Now Im stuck on "Balanced Mode" preset, as the Light indicator on the laptop says.

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,020 Trailblazer
    edited October 27

    Hi, I don't recommend using 3rd party uninstallers except for the antivirus programs and browsers uninstallers. Use "Add or remove programs" in Windows and after uninstalling check in Windows Services that all psSvc or nsSvc services are gone, if still listed, stop and in Properties change the Startup type to Disabled and click on Apply. If no results you may have corrupted system files, open the command prompt as Administrator and paste this: Dism.exe /online /cleanup-image /restorehealth and press Enter, then paste this command: SFC /scannow and press Enter. This should end with …."did not find any integrity violations" repeat the command till you see that. Try to download PredatorSense for your laptop model and install.

  • RaphaelOsorio
    RaphaelOsorio Member Posts: 3 New User

    Thank you for the reply! I've done the steps you've said already, sadly the app still doesnt run. When I go to the app's directory Program Files → PredatorSense → Prerequisites, the PredatorSenseLauncher.exe doesnt seem to do anything at all when I try to manually launch it. Btw, there are only two folders in this directory, Prerequisites and SenseOverlay, is there supposed to me more?

  • RaphaelOsorio
    RaphaelOsorio Member Posts: 3 New User

    UPDATE:
    After doing the solution you gave me, I decided to open up random files in the download file for the PredatorSense app, and in the UWP folder there seems to be a bundled app installation for PredatorSense for Notebook. I ran it and it installed the app. And yes, it works perfectly fine now, it would have been better if they didn't remove the app from Microsoft Store so I wouldn't have to do it this way, anyways, Thank you! If only I tinkered around the files included I wouldn't have wasted about 3 hours trying to fix this :)