Which video driver? Acer suggests two, Intel and Nvidia, but no hint which for Aspire e5-573

Rickster8
Rickster8 Member Posts: 5 New User
edited October 26 in Aspire Laptops

Hi. I have an Aspire e5-573 and I've been quite happy with it for years. The HDD failed, and I had to reinstall Windows about 3 years ago. Maybe the problems below*** started then, or not, but I've only noticed them in the last year. I think this is because of the driver, right? The monitor driver, right?

So I go to Acer's webpage for this model
https://www.acer.com/us-en/support/product-support/Aspire_E5-573 and it has no driver for "graphics" but it has TWO drivers for VGA, one for Intel and one Nvidia. But no hint as to which one to use! How am I supposed to know?

I had one, mistaken reason for thinking I should use Intel, and I unzipped the driver download, and used setup.exe, and immediately got the message "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer. — Setup will exit."

Does this mean I should install the Nvidia driver? I've plugged ahead without knowing what I'm doing so much already and now I'm gun-shy.

**Problems the computer exhibits, all of them video: 1) Once in a while on a web browser, Firefox , one color and maybe the next one (like red and orange) is missing, even though the same color appears elsewhere. How can that be?

2) The most obvious: On google maps, if one has clicked on a location and it appears in the section at the left, under Reviews, all 5 stars are always filled in with black. To see the actual stars, I have to use another computer.

3) When filling out a web survey or personal settings for a bank etc., I
click on a circle and often there is no change.

[Edited the thread to add model number to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,658 Trailblazer

    Not sure these issues you described are related to video drivers, use W10 Edge instead of 3rd party browsers. You have an iGPU (Intel) and a dGPU (NVidia) and best to use DDU in Safe Mode (see Intel link below) to Uninstall both drivers (Intel and NVidia), then reboot and Windows10 will reinstall the proper drivers, is your Windows 10 22H2 version updated with KB5044273 (October 8, 2024)? https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

  • Rickster8
    Rickster8 Member Posts: 5 New User

    Thanks for the explanation of two drivers** and thanks for the link. And for the suggestion to use Edge. That is complicated. I can't right now find examples of problems 1 and 3, but on the easiest problem to test, complaint 2, Yes, rechecking I see that Edge, and Chrome, show the stars in google maps reviews not all in black but some in yellow and some blank, as they should be. But Firefox on the desktop computer, an HP with a Dell monitor, ALSO showed and still shows the stars in the right colors. That was when I started strongly suspecting the Acer laptop. How can the same version of Firefox render the color of the stars differently on different computers?

    **I had checked MSINFO32 and it makes no reference to Nvidia, and Device Manager has only one entry for Display Adapter. Is that enough evidence that I don't have Nvidia or is there somewhere else to look? Do you think all instances of this model have both? I got this from a friend who had used it in his small business, and the gaming aspect of Nvidia would not have been a reason for him to spend extra money, if they charged extra for it.
    (Yesterday it had only one entry for monitor, but today there is another one which is says needs to be reconnected to work!!!! I have no idea why there is a second entry. I didn't do anything to make it think there was a second or a disconnected monitor.. I started but never completed the process of looking for another driver, but for the monitor entry that already existed.)