Nitro AN517-41 Stutters if im playing a game and open a browser, or video from my files.

Mawiwauii

my acer nitro 5 stutters if im playing a game and open a browser, or video from my files, fps drops to 1-5, fans are new, i have reinstall windows 3 times, temps are normal, ive tried ddu and older versions of display adapter and rtx. any fix of someone who had the same problem?

[Edited the thread to add issue detail]

StevenGen

https://community.acer.com/en/discussion/714782/an517-41-stutters

Make sure that you are running Win-11 24H2 version and its last OS build: 26100.2161 that is the latest updates and then do all windows updates fist. Make also sure that the last Nitro AN517-41 bios version 1.11 titled: 1. Update PI FP6_1.0.0.C. 2. Support OS May 23 CI security. and firmware version v102a titled: Update Nvidia discrete VGA VBIOS and improve performance is installed and then the latest NVidia gpu driver and also install the GeForce Experience software and play any games that are supported through its settings of this specialist NVidia gaming software, as its got over 1500 games settings. Do all the above as you will find that your Nitro laptop will perform better and will not have any fps problems. Good luck and hope this helps you out.

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Mawiwauii

how do u have the 24H2?? the last one im getting is w11 23H2

Mawiwauii

i have all of that installed, only the 23h2 theres no 24h2 i think or im not getting it, and still no fix

eGomes

You can get and install 24H2 from new official ISO installation:

https://www.windowslatest.com/2024/10/01/download-windows-11-24h2-iso-from-microsoft/

StevenGen

https://community.acer.com/en/discussion/comment/1305248#Comment_1305248

Mawiwauii, go to the link below, where I've give all the details on the new Win-11 24H2 update, download the .ISO file and do the "Update" if you want to keep all your old apps and software, as afterwards all you need to do is to reinstall the old apps and/or old software's that you had on version 23H2 as you will regain their settings and passwords and registration keys. Its the same with Nitro Sense just reinstall the version NS that you had on your laptop in 23H2 as it should work 100% and the same, I did all the above on my Nitro AN515-56 laptop and it works perfectly. Good luck

This is the link below:

https://community.acer.com/en/discussion/713848/instilling-the-new-win-11-24h2-update

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Axxo

Let us do the basic steps first. First of all, we need to find out whether it is a hardware or software issue. Here are some of the steps to speed up or increase the performance your computer & fix crashing issue.   Try windows + r -  on the run window - type msconfig  - Click ok  
click on services
check - hide all Microsoft services 
click on disable all
click on startup 
disable all the startup items 

Click on apply - ok  - restart the computer.     Loading process will be very fast now..Note: You can always enable the services and startup items later or set it to normal startup from selective startup later on the General tab  Try windows + r - on the run window - type appwiz.cpl  - click ok  
it will show you the list of programs
remove all the unwanted third party programs. 
Please don’t remove any drivers.  

If you are not sure , please don’t remove it.  Try windows + r - on the run window type temp - click ok -  it will show you the bunch of files -  try ctrl + a - select all files - press the shift key and click on delete files Try windows + r - on the run window type  %temp%  - click ok  - It will show you the bunch of files -  try ctrl + a - select all files - press the shift key and click on delete files If you are not able to remove some files - click on skip and then click click on continue.. Try windows + r  - on the run window - type cleanmgr - click ok
click on all the boxes except recycle bin and thumbnail

Delete the items which are checked Try windows x - on the menu - chose command prompt admin or power shell admin 
click on yes 
on the blue or black window  type sfc /scannow 
It will be running till 100 %Try to do a chrome reset 
open chrome
click on three dots on top right corner 
click on settings

Scroll down - go to advanced
click on restore setting to default
you will see reset settings - cancel
click on reset settings 
Open chrome 
it will work faster now. If it is still not working then we have to do a refresh and reset. Click on start - settings - update and security - recovery - reset this pc - get started or on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started It will show you keep my files and remove everything, choose keep my files 

Choose the account - type the password - click on local reinstall - click on reset 
It will be in progress.. 
login to computer and start using the computer. 
If it is still not working click on start - settings - update and security - recovery - reset this pc - get started 
chose remove everything 
click on local reinstall - just remove my files - click on reset

It will be in progress. Note: If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lostIf you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. You can also do the recovery in an alternative way. There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car. 

Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode. It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot. It will show you chose an option, continue, troubleshoot

Go to troubleshoot  -  click on reset this pc
click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset
It will be in progress If the keep my files option is not working Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 

It will reinstall windows. If the just remove my files is not working. Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 
It will reinstall windows. Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.   Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 
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Mawiwauii

ive tried all that before, and nothing cant find what it is, found a thread on microsoft of someone having the same problem but it was from 2022 and thread was closed.. fps drops when opening browser

Mawiwauii

i put a stress test, and found that drive 3 of ssd is getting to hot, dont know if that is normal temp or not. since i read somewhere that is sometimes normal, i have all the photos of the report hwinfo if u need

Mawiwauii

it says asic controller in temp 3