HDMI and graphic card crash issues Swift SFG14-41

HydroVISTA
HydroVISTA Member Posts: 7

Tinkerer

edited October 2024 in Swift and Spin Series

I am experiencing multiple issues with my Acer Swift SFG14-41 laptop, and I would appreciate your assistance.

  1. HDMI Port Issues: From the very beginning, I have noticed that older HDMI cables often display distorted images (e.g., pixelated or flickering screens) when connected to an external monitor. Newer cables seem to work better, but sometimes there are still graphical glitches. To avoid this, I’ve been using a USB-C adapter to transfer the image, which works without any issues.
  2. Graphics Issues and Crashes: Recently, while using the laptop for intensive tasks (with the laptop plugged into a charger and possibly overheating), the external monitor screen turns green, and the laptop display gets completely distorted, after which the system crashes and turns off. Upon restarting, I noticed that the graphics card driver was disabled in Device Manager.

Given the symptoms—HDMI port issues, graphical glitches, and overheating followed by the disabling of the graphics driver—do you believe this is a hardware issue with the GPU or HDMI port, or could it be related to a driver/software conflict? Additionally, is there any recommended solution for these problems?

Thank you in advance for your help.

Best Answer

  • billsey
    billsey ACE Posts: 34,776 Trailblazer
    Answer ✓

    Actually, warranty periods are different for different countries. In the USA these come with a one year warranty. You likely should look into a new drivers for the GPU from AMD, Acer often doesn't do updates after a while.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,275 Trailblazer

    Your laptop is still under the 2-year warranty period, I recommend bringing it to Acer Services to check the Radeon GPU, there is also a brand-new Bios version 1.18 on the Acer Support site for you model, have you installed that already?

  • billsey
    billsey ACE Posts: 34,776 Trailblazer
    Answer ✓

    Actually, warranty periods are different for different countries. In the USA these come with a one year warranty. You likely should look into a new drivers for the GPU from AMD, Acer often doesn't do updates after a while.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • HydroVISTA
    HydroVISTA Member Posts: 7

    Tinkerer

    Hi Puraw

    I haven't yet. For now i cannot take to service center as I am using it for work. I tried first to install driver from Acer site, and it didn't work. I visited AMD site and I managed, now driver is updated to version 2024, previously it was from 2022. For now I can only wait and see are the issues gonna repeat, if it repeats I will try bios update and the last option if nothing works I will take it to service center.