My Acer Predator Helios 300(PH315-54) is having freezing issue and BSOD issue

I am facing freezing issue and BSOD issue since one month in my Acer Predator Helios 300(PH315-54). Not sure whether it is happening due to 24H2. I have applied following methods to resolve,
- Formatted multiple times with different version of Win 11
- Clean Format
- Factory Reset
- Driver fix via DDU
- Downloaded and install the latest Nvidia driver, also tested with old driver setup

So this issue has 2 scenarios,

Scenario1: When Graphic Card is available

System get unstable mostly this time, frequent freezing issues and BSOD errors happen. Sometime system get stable for normal use, then connecting the adaptor disturb the stability and again cause the freezing and BSOD errors.

Scenario 2: When Graphic Card is unavailable

System is stable mostly in this state. Browsing and other apps like photoshop also work in this state. But connecting the adaptors hinder the stability and again cause the freezing and BSOD.

**Sometime freezing happened on BIOS as well, sometimes freezing happen on windows loading or login page**

Common BSOD Errors:

VIDEO_DXGKRNL_FATAL_ERROR(most common)

DPC_WATCHDOG_VIOLATION(some other watchdog errors)

Timeout Errors

System Configuration:

Acer Predator Helios 300(PH315-54)

Windows Laptop Win11 24H2

Part Number: NH.QC5SI.006

Processor 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz(Octa Core)

Graphic Card: NVIDIA GeForce RTX™ 3050Ti 4GB GDDR6

Installed RAM 16.0 GB

Attaching the files from Minidump for the BSOD insights.

Accepted answers

All comments

StevenGen

https://community.acer.com/en/discussion/714719/my-acer-predator-helios-300-ph315-54-is-having-freezing-issue-and-bsod-issue

Do a hard reset of the laptop as its probably the EC chip that is freezing and/or the EC chips programing is corrupted and needs resetting, otherwise you need to take you laptop to a technician so they can analyze your laptop and pin point the exact fault as it could be the NVidia gpu that could be fried and needs disengaging so that you can use the cpu graphics etc. Good luck.

Hard Reset: Remove the eleven (11) screws securing the lower case to the upper case, starting from the upper side, pry to release the upper side latches, continue releasing the remaining latches. Then remove the lower case then take the main battery out and disconnect the RTC/BIOS battery, then short the RTC/BIOS batteries + & - pins at the mainboard plug and take the ram out, leave the laptop like that for a min of 15 min (preferably overnight) and then reconnect everything.

When reconnecting everything back, and if you have 2x ram modules only connect 1x ram module first and alternate the ram to see if the ram is not the issue of the laptop BSOD problems.

PH315-54 RTC battery and plug

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

Axxo

Let us do the basic steps first. First of all, we need to find out whether it is a hardware or software issue.
Here are some of the steps to speed up or increase the performance your computer.

Try windows + r - on the run window - type msconfig - click okclick on services
check - hide all microsoft services
click on disable all
click on startup
disable all the startup items

Click on apply - ok - restart the computer. Loading process will be very fast now..
Note: You can always enable the services and startup items later or set it to normal startup from selective startup later on the General tabTry windows + r - on the run window - type appwiz.cpl - click okit will show you the list of programs
remove all the unwanted third party programs.

Please don’t remove any drivers.If you are not sure , please don’t remove it.Try windows + r - on the run window type temp - click ok - it will show you the bunch of files - try ctrl + a - select all files - press the shift key and click on delete files
Try windows + r - on the run window type %temp% - click ok - It will show you the bunch of files - try ctrl + a - select all files - press the shift key and click on delete files
If you are not able to remove some files - click on skip and then click click on continue..
Try windows + r - on the run window - type cleanmgr - click ok
click on all the boxes except recycle bin and thumbnail

Delete the items which are checked
Try windows x - on the menu - chose command prompt admin or power shell admin
click on yes
on the blue or black window type sfc /scannow
It will be running till 100 %
Try to do a chrome reset
open chrome
click on three dots on top right corner
click on settings

Scroll down - go to advanced
click on restore setting to default
you will see reset settings - cancel
click on reset settings
Open chrome
it will work faster now
If it is still not working then we have to do a refresh and reset
click on start - settings - update and security - recovery - reset this pc - get started
or
on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started
It will show you keep my files and remove everything
choose keep my files

Choose the account - type the password - click on local reinstall - click on reset
It will be in progress..
login to computer and start using the computer.
If it is still not working
click on start - settings - update and security - recovery - reset this pc - get started
chose remove everything
click on local reinstall - just remove my files - click on reset
It will be in progress

Note:
If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact. Only the applications will be lost
If you do reset ( remove everything ) - you are doing a factory default. It will become like a day one computer. It will wipe out everything and take your computer to day one like a new computer.
You can also do the recovery in an alternative way.

There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously. It will go to repair mode. It will show you chose an option, continue, troubleshoot. If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..
It will show you chose an option, continue, troubleshoot

Go to troubleshoot - click on reset this pc
click on keep my files ( only applications will be lost ) chose your account and type your password - click on local reinstall - click on reset
It will be in progress
If the keep my files option is not working
Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset
It will reinstall windows.

If the just remove my files is not working..
Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset
It will reinstall windows.
Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer. Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key. Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above.