The laptop charger for A325-42 is awaiting approval for last 10 days

Nitz2596

After the technician visit turns out the laptop charger was faulty. I have been in constant touch with the acer support for last 10 days. And not once have I received a proper response. Cherry on top 1 executive and one senior executive hung the call up on me because the call was getting long. This time I got told today it would take another 5 business days, which would mean it’s not happening anytime this month because of the weekend and the festive holidays. Imagine having to wait for last 12 days then being asked to wait for another 10-15 days. While getting your rear being constantly kicked by your manager because the laptop you purchased is of no use because the company doesn’t have spare charger. For a model launched this year and bought within this month. [Content Removed]. I don’t have anymore patient to wait for the charger.

[Edited the content to hide sensitive info]

StevenGen

https://community.acer.com/en/discussion/714616/the-laptop-charger-for-a325-42-is-awaiting-approval-for-last-10-days

The Acer model A325-42 laptop is not a common model that Acer builds and/or has parts for, that is why you are having delays in parts availability. Acer Tech Support should have explained this to you, we as community ranked members have access to every Acer service guide and we can't even get any service guide documentation on the A325-42 laptop, which is probably what Acer Tech Support also has problems with. Be patient as with some new limited Acer laptop models parts are hard to get. Good luck and hope this helps you out to be more patient😁

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍