Predator Helios16 GPU fan is not working after windows update,predatorsense is not able to configure

lemzy
lemzy Member Posts: 1 Newbie
edited October 22 in Predator Laptops

The GPU fan is not working anymore after update. I'm not able to control the GPU fan anymore using predator sense. This is a new laptop acer predator helios 16. Also, predator sense is not able to configure the light bar at the back of the laptop.

[Edited the thread to add model name and issue detail to the title]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,480 Trailblazer
    edited October 23

    The symptoms that you are getting with PS is common as this software is problematic in allot of the Predator laptops and there is no fixes for it except a bios update or a compete reinstallation of the first PS version, the fan could be faulty also.

    I suggest that you take/send the laptop to Acer Tech Support in your country and get the Acer technician(s) to fix this problem, don’t open the laptop and/or do anything as these laptops are very expensive to fix and especially their parts are very expensive to replace also e.g. a PH16-72 mainboard is USD $2,082.92 + shipping and more than what the laptop is worth second hand. Best is to take advantage of the Acer 12 months warranty before it expires and iron out your laptops problems. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍