Aspire3-Internal camera/plug and play HD camera & ability to link a Bluetooth speaker is not working

nnuttall

Hi

I have an acer aspire 3 and a few days ago the internal camera, the plug and play HD camera and the ability to link a Bluetooth speaker to the system all disappeared.

I have tried the usual stuff—going to settings and camera to connect (no camera found it says), restarting my laptop, checking for system updates and so on—did I hit some key my mistake, I don't know. Any ideas what to do?

[Edited the topic title to include the topic issue.]

Joe_Kingsley

Hi @nnuttall

Good Day,

Could you please provide the exact model number of your laptop which looks like:

Acer aspire 3 A324-45/A325-45?

Axxo

Go to Device Manager and uninstall the camera driver
Right-click the computer name at the top of the list, click on Scan for hardware changes...
Scroll down to, and expand, Universal Serial Bus Controllers
One USB device should be not working, mine was the Intel eXtensible Host Controller. In the Properties (right-click, Properties) it had the same "Currently, this hardware device is not connected to the computer..." message as the camera -- uninstall it.
I hope this works.

Click the Start button and select Settings.
On the left sidebar find and go into Privacy & Security.
Scroll down on the right side to “App permissions” to find Camera and click it.
Toggle Camera access to enable or disable the camera.

Click the Start button and select Settings.
On the left sidebar find and go into Privacy & Security.
Scroll down on the right side to “App permissions" and select Camera.
Toggle Let apps access your camera to enable or disable app access.
To restrict access to individual apps, click the drop-down in Let apps access your Camera to view all apps that have access to your camera.
Choose your desired toggle settings for each item in the list.

Click the Start button and select Settings.
On the left sidebar find and go into Bluetooth & devices.
In the list of devices, scroll down and click on Camera.
A list of the camera devices connected to your system will appear. Click the one you want to enable or disable, then click the Enable or Disable option.
A confirmation prompt will pop up. Click Yes to continue.

Temporarily disable antivirus, firewall, and privacy software. Some programs have webcam protection built-in, which could be what's blocking it.

If turning off these programs makes the camera work, examine their settings to find out what needs to be changed, and then promptly re-enable them.
There's probably a Webcam Protection option enabled, or something similar that's preventing your apps from using the camera. I hope this works.

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