PH16 Neo-USB-CThunderbolt4 to Display Port-Hearing the connect chime then after1-2sec it disconnects

Ejayyy
Ejayyy Member Posts: 1 New User
edited 3:00PM in Predator Laptops

Hi,

I currently have the Acer Predator Helios Neo 16 i5 13th gen 4060 variant. I am currently having issues as I have an external monitor that has DisplayPort In, and I am using a cable of Type C to Display Port. However, I keep on hearing the connect chime then after 1-2sec it disconnects, and cycles twice and not display anything on my external monitor and not detect it. What could be the issue here? And also does this variant support Docking Station? Primarily use for port extension and not power delivery.

[Edited the thread to add model name and issue detail to the title]