my acer aspire 7 laptop get suddenly turn off

Binanjay
Binanjay Member Posts: 4 New User

my acer aspire 7 laptop get suddenly turn off for a month after buying of 1 year, please resolve my problem

Answers

  • Binanjay
    Binanjay Member Posts: 4 New User

    ploblem with me

  • Puraw
    Puraw ACE, Member Posts: 12,547 Trailblazer

    Hi, boot to Safe Mode in Windows, if you cannot boot to Windows anymore reboot but as soon as you see the Acer logo press the Alt + F10 keys together and that will open the blue Troubleshoot menu click on Advanced options and click on Restart settings and 4 (Enable Safe Mode).

    Once in Safe mode see if the system is stable, if it does not turn off you have a bad driver, Open Device Manager and uninstall any devices with yellow exclamation marks, then uninstall the Intel or/and NVidia drivers in Display adapter and just reboot, ideally you should uninstall that with DDU software in Safe Mode so download DDU from Wagnardsoft and repeat the process but this time use DDU and not Device Manager to uninstall, just reboot, do not install any drivers: https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

  • Axxo
    Axxo Member, Ally Posts: 638

    Hi Binanjay,

    It might also be the issue with battery, charger or power outlet. Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet. Try to use an alternative charger if possible. Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )

    I am really sorry for the inconvenience. Let us do the basic steps first.

    Doing the power drain and bios defaults will really help. Kindly follow the steps given below:-

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer.

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop. Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.

    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.

    It might also be the issue with battery, charger or power outlet. Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet. Try to use an alternative charger if possible. Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )

    Try windows x
    go to device manager
    expand Battery
    right click on all the items below battery – uninstall
    Restart the computer

    It should work fine..

    If it is still not working try to use an alternative charger and check. Try to use a different power outlet on a different room and check. Please bypass the surge protector and try to connect the charger directly to the outlet and check.

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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • Binanjay
    Binanjay Member Posts: 4 New User

    I have done all that thing but my problem that "my acer aspire 7 laptop suddenly turn off " doesnot solved . Again it is unsolved problem to me .

  • Binanjay
    Binanjay Member Posts: 4 New User

    I have done all that thing but my problem that "my acer aspire 7 laptop suddenly turn off " doesnot solved . Again it is unsolved problem to me .

  • Puraw
    Puraw ACE, Member Posts: 12,547 Trailblazer

    Hi, I recommend bringing the laptop to Acer Services in your country, it is under warranty so there will be no costs involved other than a small service fee for resetting the system to factory default.

  • Diya1811
    Diya1811 Member Posts: 36 Enthusiast WiFi Icon

    @Binanjay

    If resetting the device doesn't solve the problem, take it back to the store where you purchased it, as it may be faulty.  To reset the device to factory settings, press the ALT and F10 keys together during startup.  Remember to back up any important files first, as this process will delete everything on the device.

    Click on "Yes" if it answers your question
    Click on "Like" if you find my answer useful.