Bluetooth audio distortion on Acer ALG AL15G-52

Jayans
Jayans Member Posts: 1 New User

I bought the newly launched acer alg series laptop and today is my second day of using it, I'm facing audio distortions while using my bluetooth headset, I can't seem to pinpoint the cause, my previous laptop had windows 10 and the headset also works on my android phone, is it a windows issue or an alg issue? This is my first laptop from acer and I'm puzzled. There wasn't a specific category for alg and alg series is closely similar to the aspire series, hence I posted this here

Answers

  • Axxo
    Axxo Member, Ally Posts: 955

    Hi Jayans,

    Please try following and check after each step

    1. Run Troubleshooters for Bluetooth and Hardware & Devices
      Type troubleshoot in Windows Starts Search box (Cortana) > Troubleshoot
      1.1 Click Bluetooth and run the troubleshooter
      1.2 Click Hardware & devices and run the troubleshooter
    2. Take actions related to Bluetooth driver
      Windows Key+X > Click Device Manager > Expand Bluetooth > Right click on entry below >

    A. Rollback the Driver
    Click Properties > Go to Driver tab > If there is rollback option, click it

    B. Uninstall the Driver
    Uninstall > Reboot the computer > The driver will be installed automatically when you restart

    C. Update driver from manufacturer's website
    Your Bluetooth drive may need to be reinstalled from computer manufacturer's website.
    Also, What is the Windows version and build? To check this, type winver in Windows Start Search (Cortana) box and click winver.

    1. Head to following Microsoft help on Bluetooth issue and execute the steps there:-
      https://support.microsoft.com/en-us/windows/fix-bluetooth-problems-in-windows-723e092f-03fa-858b-5c80-131ec3fba75c
    2. Restart Bluetooth Support Service
      Windows Key+R > Type services.msc > Enter > Once the Services window opens, locate Restart Bluetooth Support Service > right-click > Restart.

    After so, right-click on it again, choose Properties, then ensure startup type is on Automatic. Hope this helps fix your problem.

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