WD RED SN700 on Predator Helios 500 PH517-51 gives blue screen and it doesn't boot.

Kris01
Kris01 Member Posts: 4 New User
edited 6:02PM in Predator Laptops

Hi all,

I hope you can help, I bought this SSD:

https://shop.sandisk.com/en-gb/products/ssd/internal-ssd/wd-red-sn700-nvme-ssd?sku=WDS400T1R0C-68BDK0

WD Red SSD SN700 4TB.

I have a Predator Helios 500 PT715-51. When I connect the SSD and boot the machine I got a blue screen from windows 11 and it doesn't boot. I can see the disk in the bios but no way to boot windows.

I m using BIOS version 1.16 with a Core i9-8950KH.

Do you know if this SSD is supposed to work on this laptop? If so, any ideas on how to make it work?

Thank you very much in advanced.

[Edited the thread to add model number to the title and add issue detail]

Best Answer

  • Puraw
    Puraw ACE, Member Posts: 12,443 Trailblazer
    Answer ✓

    Are you perhaps confusing laptop models with Triton, Helios 500. and PT715-51 is from 2017, I believe you have a PH517-51 from 2018?

    Acer tested up to 1TB Gen3 SSD, I recommend using the Gen3 Samsung 970 Evo Plus 1-2TB and not a 4TB SSD. Laptopmedia also recommends up to 1TB SSD for this 2018 laptop.

    Crucial recommends up to 4TB Gen3 SSDs like what you tried but I have not seen anyone using larger than 2TB SSDs.

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