WD RED SN700 on Predator Helios 500 PH517-51 gives blue screen and it doesn't boot.

Hi all,

I hope you can help, I bought this SSD:

https://shop.sandisk.com/en-gb/products/ssd/internal-ssd/wd-red-sn700-nvme-ssd?sku=WDS400T1R0C-68BDK0

WD Red SSD SN700 4TB.

I have a Predator Helios 500 PT715-51. When I connect the SSD and boot the machine I got a blue screen from windows 11 and it doesn't boot. I can see the disk in the bios but no way to boot windows.

I m using BIOS version 1.16 with a Core i9-8950KH.

Do you know if this SSD is supposed to work on this laptop? If so, any ideas on how to make it work?

Thank you very much in advanced.

[Edited the thread to add model number to the title and add issue detail]

Accepted answers

Puraw

https://community.acer.com/en/discussion/714200/wd-red-sn700-on-predator-helios-500

Are you perhaps confusing laptop models with Triton, Helios 500. and PT715-51 is from 2017, I believe you have a PH517-51 from 2018?

Acer tested up to 1TB Gen3 SSD, I recommend using the Gen3 Samsung 970 Evo Plus 1-2TB and not a 4TB SSD. Laptopmedia also recommends up to 1TB SSD for this 2018 laptop.

Crucial recommends up to 4TB Gen3 SSDs like what you tried but I have not seen anyone using larger than 2TB SSDs.

All comments

Puraw

https://community.acer.com/en/discussion/714200/wd-red-sn700-on-predator-helios-500

Are you perhaps confusing laptop models with Triton, Helios 500. and PT715-51 is from 2017, I believe you have a PH517-51 from 2018?

Acer tested up to 1TB Gen3 SSD, I recommend using the Gen3 Samsung 970 Evo Plus 1-2TB and not a 4TB SSD. Laptopmedia also recommends up to 1TB SSD for this 2018 laptop.

Crucial recommends up to 4TB Gen3 SSDs like what you tried but I have not seen anyone using larger than 2TB SSDs.

StevenGen

https://community.acer.com/en/discussion/714200/wd-red-sn700-on-predator-helios-500-pt715-51-gives-blue-screen-and-it-doesnt-boot

Go to Disk Management and see if the 4TB M.2 is listed there, as it should be then initialise it and give it a drive letter as that will make the 4TB dive show up in Windows File Explorer. Do that and let us know. Good luck.