acer nitro 16 mux switch problem

yusuff

Whenever I turn on the mux switch feature, the computer shuts down and constantly restarts itself when turning on and the screen never appears.

StevenGen

https://community.acer.com/en/discussion/714146/acer-nitro-16-mux-switch-problem

The MUX switch feature allows your computer to switch between integrated and discrete graphics, but it can sometimes cause problems if there are driver conflicts or hardware issues.

Here are a few steps you can try to troubleshoot this problem:

Update Your Drivers: Ensure that all your graphics drivers are up to date. You can do this by going to Device Manager, right-clicking on your graphics devices, and selecting "Update driver"1.

Check for Windows Updates: Sometimes, a recent Windows update can cause issues with the MUX switch. Make sure your system is fully updated, or try rolling back recent updates if the problem started after an update2.

BIOS Settings: Check your BIOS settings to ensure that the MUX switch is enabled correctly. Sometimes, resetting the BIOS to default settings can help resolve conflicts.

Event Viewer Logs: Use the Event Viewer to check for any error logs that might give you more information about why your computer is shutting down and restarting3.

Run Power Troubleshooter: Go to Settings > Update & Security > Troubleshoot > Power and run the troubleshooter to see if it can identify and fix any issues4.

If these steps don’t resolve the issue, contact Acer support in your country as your mainboard has issues and it might need to be changed by Acer or they might have specific solutions for your model. Good luck and hope this helps you out.

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