My Aspire 3 laptop (A315-59) cursor keeps freezing

Belbutterfly

I have only had my new laptop for the last 2 weeks & each time I've just it, the cursor has frozen on screen several times. The cursor will suddenly stop moving or disappear entirely. How can I stop this from happening?

Axxo

Hi Belbutterfly,

Let's try the methods below and check if any of the resolves fixes the issue.

Method 1: Perform SFC Scan and Repair Windows Image
-This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.

1. Open command prompt with administrator access
2. Type each command below and wait until scan is completed.

• sfc /scannow
• DISM /Online /Cleanup-Image /CheckHealth
• DISM /Online /Cleanup-Image /ScanHealth
• DISM /Online /Cleanup-Image /RestoreHealth

Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

1. Close the command prompt.

Method 2: Perform Clean Boot

• This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it.

1. Open the run box by pressing the Windows Key + R and type msconfig
2. System Configuration Utility box will open and by default you are on general tab.
3. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
4. Click on services tab
5. Put a check mark on Hide All Microsoft Services > This is a very important part as if you miss to click on this, computer might not boot properly or permanently and will end up on clean installation.
6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
7. Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
8. Disable all application that you're not using. You can simply just click on them and select disable.
9. Click OK , Apply and close the configuration utility.

Method 3: Update Driver

1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
2. Locate and expand Mice and other pointing devices
3. Right-click HID-compliant mouse and select Update driver
4. Select Search automatically for drivers
5. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

Method 4: Roll-back driver

1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
2. Locate and expand Mice and other pointing devices
3. Right-click HID-compliant mouse and select Update driver
4. Select Browse my computer for drivers
5. Select Let me pick from a list of available drivers on my computer
6. Select any older driver from the list and click next
7. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue. Hope this helps.

———————————————————————————————

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

Puraw

https://community.acer.com/en/discussion/714086/my-aspire-3-laptop-a315-59-cursor-keeps-freezing

This is a January 2022 model; did you buy a refurbished laptop, what is your full Windows version? This can happen when your video driver is corrupted, if it worked OK in the beginning restore the system 3 weeks back as it may not have updated Windows properly, also check if your BIOS version is updated to last month 2024/07/09 version 1.28 and if you have Windows10 upgrade to Windows11 23H2. To restore, type Restore in the Search and click on "Create a restore point" and "System Restore" with a date:

To uninstall your video driver, download DDU freeware and in Safe Mode uninstall the Intel and NVidia GPU drivers, just reboot and Windows will reinstall the drivers. https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

Belbutterfly

I didn't buy a refurbished laptop. I downloaded Windows 11 when I bought it.

Belbutterfly

These are my BIOS versions:

Axxo

Hi Belbutterfly,

Let's try the methods below and check if any of the resolves fixes the issue.

Method 1: Perform SFC Scan and Repair Windows Image
-This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.

1. Open command prompt with administrator access
2. Type each command below and wait until scan is completed.

• sfc /scannow
• DISM /Online /Cleanup-Image /CheckHealth
• DISM /Online /Cleanup-Image /ScanHealth
• DISM /Online /Cleanup-Image /RestoreHealth

Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

1. Close the command prompt.

Method 2: Perform Clean Boot

• This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it.

1. Open the run box by pressing the Windows Key + R and type msconfig
2. System Configuration Utility box will open and by default you are on general tab.
3. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
4. Click on services tab
5. Put a check mark on Hide All Microsoft Services > This is a very important part as if you miss to click on this, computer might not boot properly or permanently and will end up on clean installation.
6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
7. Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
8. Disable all application that you're not using. You can simply just click on them and select disable.
9. Click OK , Apply and close the configuration utility.

Method 3: Update Driver

1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
2. Locate and expand Mice and other pointing devices
3. Right-click HID-compliant mouse and select Update driver
4. Select Search automatically for drivers
5. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

Method 4: Roll-back driver

1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
2. Locate and expand Mice and other pointing devices
3. Right-click HID-compliant mouse and select Update driver
4. Select Browse my computer for drivers
5. Select Let me pick from a list of available drivers on my computer
6. Select any older driver from the list and click next
7. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue. Hope this helps.

———————————————————————————————

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

Belbutterfly

Thank you for your detailed reply, Ally. I tried the first option (sfc /scannow) that you gave me and I believe it's worked - so far so good! My cursor has not frozen at all and it's been some time. My laptop told me the following:

"Windows Resource Protection found corrupt files and successfully repaired them."

Belbutterfly

Unfortunately the pointer has been sticking again quite a few times.