Acer Predator Helios Neo 16 Keyboard Malfunction

AgeraRsRTX500
AgeraRsRTX500 Member Posts: 1 New User

"Hello, I purchased an Acer Predator Helios Neo 16, and after just five months of general use, some keys on the keyboard have stopped working. While the seller has offered to replace the keyboard under warranty, I'm concerned about the long-term reliability of this product. Given that I've only used the laptop for a short period, how can I trust the durability of this model for future use? Could you please explain how Acer ensures the quality and longevity of its products, and what steps are taken to prevent similar issues from occurring again?"