Acer Predator Helios Neo 16 Keyboard Malfunction

AgeraRsRTX500
AgeraRsRTX500 Member Posts: 1 New User

"Hello, I purchased an Acer Predator Helios Neo 16, and after just five months of general use, some keys on the keyboard have stopped working. While the seller has offered to replace the keyboard under warranty, I'm concerned about the long-term reliability of this product. Given that I've only used the laptop for a short period, how can I trust the durability of this model for future use? Could you please explain how Acer ensures the quality and longevity of its products, and what steps are taken to prevent similar issues from occurring again?"

Answers

  • saeedeh_bhm
    saeedeh_bhm Member Posts: 1 New User

    I have the same problem.

  • ferrus
    ferrus Member Posts: 2 New User

    What a surprise, I have the issue as well. One letter and several numbers on the numerical pad do not work. Sadly use an eternal keyboard to save the soft touch so it was not until I was out of town a few months later I found they were bad. Msi lts all die from heat killing mboard and keyboards as well. I was hoping this one was different but apparently the quality reviews about great builds are pretty much bogus.