Swift SF314-511No Sound Output or Input Devices Found

Fluttergirl

I've just returned from a couple of months away and upon firing up the laptop and doing the recommended updates I seem to have lost sound from the internal speakers. Bluetooth speakers still work fine. I keep getting on the System-Sound page of settings "No Output Devices Found". I ran Troubleshooting and it wasn't able to help because no audio devices were found. I've looked through a bunch of questions and answers on this forum but because I'm not particularly "techie" I'm a bit worried about following some of the advice. For example, someone suggested restoring the laptop to an old date when I knew the sound was working. If I do that, does that mean everything on the laptop restores to the old date? (E.g. I've downloaded a heap of holiday photos since my return).

I checked Device Manager and under "sound, video and game controllers" I only have connected bluetooth devices listed and they all work.

Is there something else I should be doing/checking?

My Swift 3 runs Windows 110 Home, OS build 22631.4249

Puraw

https://community.acer.com/en/discussion/713792/swift-sf314-511no-sound-output-or-input-devices-found

Hi, probably an update that removed the Realtek driver, you can do 2 things to restore your audio: Restore the system to before the updates or a few months back when your audio was still OK or uninstall all Realtek drivers in Safe Mode (in Windows keep the Shift down and click on Restart-Power icon taskbar) with DDU freeware downloaded from the Wagnardsoft site: https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html and just reboot, Windows11 will install the correct driver. To restore to an earlier date, type Restore in Windows Search and click on "Create a restore point" with a date. No, you won't lose any data or pictures, just the Windows updates so after the restore (5 minutes) you need to click on "Check for updates" again.