Frequent crashes and lag on Predator Helios Neo 16

Aditya_N16
Aditya_N16 Member Posts: 2 New User

Hello everyone, I've been experiencing lag issues and frequent crashes on my acer predator Helios neo 16 - intel i7 13 gen with RTX 4050 (PHN16-71).

On battery power- Sometimes just after startup the laptop would completely freeze and becomes unresponsive even after waiting for 10 minutes, ultimately the only fix is to completely shut down via the power button because nothing else works.

Another issue is frequent BSOD crashes I've been experiencing seemingly out of nowhere, the error is - VIDEO_MEMORY_MANAGEMENT_INTERNAL, it happens anytime even when the laptop is not under any load or stress and even when it is properly cooled.

The other issues is while gaming, i have frequent game crashes even while playing games, having crashed randomly anywhere from 1 minute to 30 minutes, completely ruining the experience.

By looking at the event viewer logs, i think the problem is related to the graphics card as the error is Device/Video8 GPUID:100 something like that.

Any help is much appreciated.

Event logs are at -

https://easyupload.io/6lryep

Answers