Sound issues with Latest windows 11 update Acer nitro An515-57-PJ

chenjonathan86
chenjonathan86 Member Posts: 1 Newbie
edited 10:57AM in Nitro Gaming

I had Sound issues with Latest windows 11 update (24H2)

My laptop is Acer nitro An515-57-PJ.

What happen was that , the earphones uses usb c. Model of the earphone is JBL TUNE 310 USB-C. So after the windows update, it starts to give sound issues. like sometimes have sound when listening to music… after awhile .. for about an hour there is no more sound. Then when i eject the earphone is JBL TUNE 310 USB-C, and plug back in it has sound again. This happen only few days ago.. Not sure if this was a headphone issue or with the windows 11 latest update.. bcos when i plug the same headphone to my phone, it has sound and produce the music…

Btw I have check the bios and it is updated to its latest verion.. i try updating the NVIDIA graphic card software and its fully updated to the latest update including all audio devices updates not sure what happen but i try contacting microsoft and they say cannot seem to find the issue. Can someone help me?