eScooter model Acer ES Series 5 (AES015) repair issue, How to verify Identify beyond stickers?

turkda

I hand over to service Kron IT, d.o.o. , Slovenia, my eScooter model Acer ES Series 5 (AES015), because it stopped working.

www.kron.si

Month passed and They informed me it was doused with liquid. I disagreed. I requested photos and find out that they showing me not my eScooter.

Question: is there any other way to determine identity of eScooter besides two stickers on outer side of the frame?

https://community.acer.com/en/kb/articles/15994-locate-the-serial-number-on-acer-escooters?utm_source=community-search&utm_medium=organic-search&utm_term=escooter+identity

[Edited the thread to add issue detail to the title]

Ingrid-Inactive

Hello turkda,

I'm really sorry to hear about your experience with the repair center. I want to clarify that the Acer Community is a peer-to-peer platform where users can support one another, rather than a direct support channel. While our moderators and administrators don’t have direct access to accounts to assist you, I’d be happy to escalate your case to the local support team for further review.

I’ve sent you a private message requesting some additional information. Please check your inbox at your convenience.

Best regards,

Ingrid-Acer