Issue with Battery Disconnect on Acer Nitro 5 AN517-52

youssefkarim

Dear Acer Support,

I am reaching out regarding a recurring issue with my Acer Nitro 5 AN517-52 laptop. Whenever I plug in the charger, it initially shows that the battery is charging.

However, after about a minute, the battery status changes to "not connected," and I experience a significant drop in performance.

To restore the connection, I have to unplug the charger from the wall and then replug it. This gives me another minute or two of charging before the cycle repeats.

I would like to note that:

• This issue occurs even when using low-power applications like Firefox, so it is not related to running intensive software like Fortnite.
• I have ensured that my BIOS, GPU drivers, and Windows 11 are fully up-to-date.
• I have uninstalled and reinstalled the battery drivers without success.
• The power cable is securely connected at all times, so this is not due to a loose connection.

I kindly request your assistance in diagnosing this issue and finding a solution.

Thank you for your support.

Best regards.

Puraw

https://community.acer.com/en/discussion/713425/issue-with-battery-disconnect-on-acer-nitro-5-an517-52

Hi, this model is from June 2020 and the battery may have died or a bad Smart chip after 4 years, run a battery report, paste this in the command prompt: powercfg /batteryreport and open the report with your Edge browser, right click and select "Print to Microsoft PDF", attach the report to your reply, type @Puraw or use "Quote" when you reply so I will get an alert.