predator helios neo 16. My laptop won't turn on unless it's charged

Ucop
Ucop Member Posts: 1 New User
edited September 30 in Predator Laptops

Hi, My laptop won't turn on unless it's charged, this happen after i upgrade my ssd, it happen 2 days ago,idk what to do,

My laptop is predator helios neo 16.

[Edited the thread to add model name to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,030 Trailblazer

    Hi, run a battery report: Paste this in the command prompt: powercfg /batteryreport and open the report with your Edge browser, right click and select "Print to Microsoft PDF", attach the report to your reply, type @Puraw or use "Quote" when you reply so I will get an alert. Tell us your full PHN model number like PHN 16-71. BTW the Helios Neo16 series was launched in May last year and there is 2-year warranty, consider bringing it to Acer Services in your country, include the charger.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,439 Pathfinder

    @Ucop

    Did you plug the battery back after upgrading the SSD?

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!