Aspire C22-1600 usb ports not working

Mdsouza
Mdsouza Member Posts: 5 New User
edited 11:34AM in All-In-One PCs

Hello i have an issue where my usb ports are only working in safe mode. Any help appreciated. Windows 11 Home

[Edited the thread to add model name to the title]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,038 Trailblazer

    Hi @Mdsouza this may indicate a problem with the chipset driver, please indicate the exact model of the computer so that we can provide the download page and reinstall the chipset driver.


    Regards.

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  • Mdsouza
    Mdsouza Member Posts: 5 New User

    Aspire C22-1600

    Do you need the snid?

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,038 Trailblazer

    It is not necessary and you should not write it here publicly, but you can try it with the snid:
    (https://www.acer.com/support)
    The generic page for your model is the following:

    This is the driver you need to reinstall, select Windows 11:

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
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    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
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  • Mdsouza
    Mdsouza Member Posts: 5 New User

    Thanks for quick reply, Can i install this in safe mode?

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,038 Trailblazer

    Yes, it should be the same one, searching for snid usually gives the same result although sometimes it can offer a more recent update, although I have never had that case.


    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Mdsouza
    Mdsouza Member Posts: 5 New User

    To install this driver does the PC need to be connected to the internet? as im getting Unknown error

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,038 Trailblazer

    In theory no, since you download the file locally, what does the error say?

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
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    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
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    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Mdsouza
    Mdsouza Member Posts: 5 New User

    This is the error i get, shall i send you the log file?

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,038 Trailblazer

    Have you had Windows 11 installed for a while or have you recently upgraded from Windows 10?

    Read the View Log Files in case it shows more information.


    Please check if any errors appear in the device manager - bus controller.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)