HELIOS NEO 16 KEYBOARD BACKLIGHT CUSTOMIZATION ISSUE

SVDESTROYER

I HAVE HELIOS NEO 16 2023 VERSION LAPTOP WHEN I TRY TO CUSTOMIZE THE KEYBOARD BACKLIGHT I CANT CHANGE TO OTHER COLOURS OR EFFECT IN PREDATOR SENSE

[Edited the thread to add model name to the title]

JackE

Has customization ever worked?

SVDESTROYER

@JackE WHY YOU ASK LIKE THAT, IS THERE ANY PROBLEM IN ALL LAPTOPS

JackE

Has customization ever worked on your laptop?

Chandra_Prakashh

Pulsar lighting is not working the after the last update of Predator Sense.

They need to fix it.

SVDESTROYER

@Chandra_Prakashh do you have predator laptop or you know this by news, if you have one did you even updated your geforece rtx because i updated once and now, i dont know games started to stuttering and there are some black dots like i attached the pic in here

JackE

SVDESTROYER

Has customization ever worked on your laptop?

SVDESTROYER

@JackE which customization you are referring to?

JackE

Have you ever been able to change KB backlight to other colors or effect in PredatorSense?

SVDESTROYER

@JackE No sometimes it changes but other times it didnt

JackE

> >I CANT CHANGE TO OTHER COLOURS > >

> >sometimes it changes> >

When does it change sometimes — or when did it change sometimes? Now? A month ago? Two months ago? The day you turned the machine on for the first time? In other words, did it ever really change or you don't remember?

SVDESTROYER

@JackE I Bought this laptop on march 2024 and i tried change the backlight and it did smoothly but i thinks a few months after it started to make problems when i tried to change the backlight of the keyboards it didn't even let me change it I tried restart and reset the modifications but it didn't solve the issue then only i came to know that there is an Acer Community to get advise for the issues like this and still now the option is changeable but the option only apply after we shut the system and rebooted it

SVDESTROYER

@GAMING6698 @JackE @Puraw My Laptop is started to get heat more and Iam using my laptop nearly an year do you suggest me to clean the laptop, I mean i clean the outer layer but i dont know if I can open the back side and clean it. Is this usual for Laptops for cleaning inside or is there anyway for example: applying thermal paste, cleaning fans like that.

GAMING6698

https://community.acer.com/en/discussion/comment/1309106#Comment_1309106

Check my comment in below post-

https://community.acer.com/en/discussion/668301/high-temperature-nitro-517-51

SVDESTROYER

@GAMING6698 HEY BRO, Upon checking with chatgpt the Maximum and high load lead the laptop to reach 70%-80%C and for gaming only 60-70%C but mine reached 90%C which the chat gpt mentioned that this is dangerous and to stop work further in this temperature that's why i came here to get advise to act accordingly (Mine rtx 4070 I9 13th gen Acer predator Laptop)

GAMING6698

https://community.acer.com/en/discussion/comment/1309131#Comment_1309131

Don't know about that Ai but while gaming temperatures should be below 90°C. At 90°C thermal throttling starts and Preformance decreases. Follow my comment in the post I shshared with you above .

JackE

> >still now the option is changeable but the option only apply after we shut the system and rebooted it> >

This often happens due to 3rd party programs or apps that you may have downloaded, run & load into RAM. It's hard for me to determine which program you are loading that may be interfering with Acer app to change colors. But the usual solution is, as you have already discovered, is to simply reboot and clear the RAM. Thus this is most likely a 3rd party software issue, not an Acer hardware or software issue.