Acer Aspire C2-1600 all usb ports non-functioning, mouse/keyboard doesn't work, unable to log in.

SeanLewis71
SeanLewis71 Member Posts: 1 New User
edited September 27 in All-In-One PCs

All the usb ports on the all-in-one are not working. The HDMI for the second monitor is. Computer boots to log in screen but as the supplied mouse/keyboard doesn't work, unable to log in. Tried connecting another wireless mouse/keyboard and also a wired set-up but neither are working. How am I meant to log-in

[Edited the topic title to include the topic issue.]

Answers

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    Maybe C22-1600? C24? C27? We need the rest of the model number to be able to give many suggestions… How old is it, still in warranty? For most AIOs the USB ports are all soldered to the motherboard, so there's not much that can go wrong with them physically. I assume you don't have a touch screen on your model, so can't use the on screen keyboard to get much farther. Can you get into the BIOS? If so we know the keyboard issue is with the OS rather than the hardware…

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