Messed Up driver.. I had a driver updater installed and somehow it messed up my sound driver.

Sherwin10
Sherwin10 Member Posts: 7

Tinkerer

edited September 23 in Predator Laptops

Hello everyone, I have an issue that I need help resolving. I had a driver updater installed that I've been using for years and somehow it messed up my sound driver. I tried reinstalling the drivers back from my laptop manufactures website but that didn't work. Also, Audio Inputs and Outputs has disappeared, and I can't seem to get it back after watching multiple YouTube videos. I tried reinstalling a clean version of windows that did nothing. Tried Updating/Deleting the corrupted Driver "Intel High-Definition DSP" but it keeps coming back. I can only hear sound when I have my Bluetooth headset connected to my pc, but my mic won't work. Has anyone else ran into a similar problem and found a fix that worked?

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,990 Trailblazer

    Do not use bloatware like "driver updaters", C Cleaner, IObit, Intel's DSA, etc., etc., these "programs" can cause havoc in Windows' registry, they don't uninstall and you will need to reinstall Windows to complete get rid of crapware, while Windows11 has built in updaters, in my 40+ years' experience with Windows, I seldom used bloatware and if I did try a "trusted" MS app like PowerTools i regretted that sorely as it took me weeks to uninstall that and my registry is still full of the junk left behind, Acer Care Center is another good example of poorly written bloatware that leaves remnants in the registry that randomly reinstalls drivers. Stay away from all the internet hype and uninstall all pre-installed programs. DDU-CPU-Z, Maxxmem2 and HWINFO are some of the few useful programs safe to install as they don't yet bundle downloads with bloatware, if you use the correct download site and click on the correct buttons.

    To get your audio drivers fixed do a System Restore to a date when your sound was still OK. type Restore and click on "Create a restore point" and "System Restore" and select a date. If it is a Realtek audio driver problem, you can uninstall the RTK drivers with DDU in Safe Mode and just reboot.

  • Sherwin10
    Sherwin10 Member Posts: 7

    Tinkerer

    @Puraw I recently did a system restore but it didn't work. I tried the DDU and was unsuccessful I've installed Realtek multiple times, but it doesn't show up in device manager. Also, Audio Inputs and Outputs has disappeared from my device manager.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,431 Pathfinder

    @Sherwin10

    In the sound, video and game controller section, uninstall all the drivers and restart the Windows.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Puraw
    Puraw ACE, Member Posts: 13,990 Trailblazer

    Don't install the RTK drivers as the Realtek drivers work with other Codec drivers (Intel-NVidia), just uninstall all Realtek audio drivers in Safe Mode with DDU, don't reinstall the Realtek drivers but just reboot and Windows will install the audio drivers, you will have to download the RTK Audio "Control" from the Windows Store.

  • Sherwin10
    Sherwin10 Member Posts: 7

    Tinkerer

    @AnhEZ28 Didn't work

  • Sherwin10
    Sherwin10 Member Posts: 7

    Tinkerer

    edited September 24

    @Puraw When I try to open the RTK Audio control it says "Can not connect to RPC service"

  • Puraw
    Puraw ACE, Member Posts: 13,990 Trailblazer
    edited September 24

    Uninstall RTK Audio Control in Windows "Add or remove programs"; click on the ellipsis at the end and click on Uninstall then download the latest version RTK Audio Console from Acer Support for your model. Check in Windows Services that both RPC and RPC Endpoint Mapper Startup Type are set to Automatic and are running. Check In Task Manager Startup apps that RtkAudUService64.exe is enabled.