SNID and Serial not recognised on Extensa 5235

itsafultimejob
itsafultimejob Member Posts: 5

Tinkerer

Hi, for a number of years now I have tried to update the bios on my Extensa 5235 before upgrading the cpu.

Every time I try the site says snid and serial are not recognised even though I know 100% that they are correct and confirmed by the auto detect program.

The unit is from UK, bought in the UK and still in the UK. I have tried entering the details on the UK site and also US etc, just in case.

I cannot get any support as the Acer sites will not accept the info.

I have read pages of the community answers, links etc but still getting nowhere.

Can someone please tell me why so many people are having so much trouble getting Acers sites to accept the valid information of their devices?

Can anyone please tell me how to get the site to accept my devices valid information?

Thanks in advance for any help

[Edited the thread to add model name to the title]

Answers