Why does the C736 chromebook not turn on?

angleworm381
angleworm381 Member Posts: 1 New User
edited September 19 in Chromebooks

Our school district bought hundreds of Acer Chromebook C736 they are randomly not turning on even though the chromebook is fully charged. I have to plug the chromebook back in and then it will power on. Sometimes I even have to reset them before they will even turn back on. When the chromebooks turns on it takes a a couple of minutes before you will even see the start up screen. Is there anything I can do to fix these issues?

Answers

  • StevenGen
    StevenGen ACE Posts: 12,500 Trailblazer
    edited September 20

    If the Acer Chromebook C736 are still under Acer warranty then I would send all the problematic laptops back to Acer Tech Support in your country, if these Chromebook C736 are out of Acer warranty then do a Battery Reset by unscrewing the eleven (11) screws of the back lid and prying the back lid open and unplugging the main battery for about 15min and reconnecting the battery so that the laptop resets its EC chip, as afterwards these laptops should boot properly and all these power on/off issues should reset and work properly.

    If the above doesn’t work, then you need to get either Acer or an experienced technician to diagnose the offending laptops as they may have a main power rail issue that needs to be fixed. Good luck and hope this helps you out.

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  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited September 20

    @angleworm381

    We need to do a power wash on your chrome book.Restart the chromebook.
    On the login screen please don’t type the password.
    Hold the Ctrl key + shift key + alt key on keyboard and then press the letter r once
    It will show “Reset this pc”
    Click on power wash and continue..
    Please understand it will clear the local and user settings..
    Please complete the final setup..
    Connnect to wifi and type the wifi password
    Login to chromebook with your regular password
    It should work fine ..

    If it is still not working ..

    Kindly follow the details from the link given below.    It will show you how to perform a hard reset. 

    https://community.acer.com/en/kb/articles/496-reinstall-powerwash-the-chrome-os

    Once the hard reset is completed try to check whether it is working fine by connecting to wireless.     If it is not connecting to a wifi at your home please try to connect to a wifi in a different place or try to go to a hot spot and try to connect to a different wifi and check. 

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  • CompaqDeskpro
    CompaqDeskpro Member Posts: 6 New User

    Hit power and reload on the top row. Chromebooks often get confused about weather they should be charging or not, not just from Acer.