Acer Nitro 5 AN515-57-58KW (NH. QEKEU.00B) (The video card burned out)

1mPuLs
1mPuLs Member Posts: 1 Newbie
edited September 19 in Aspire Laptops

ORIGINAL:

Добрый день, купил в магазине ноутбук Acer Nitro 5 AN515-57-58KW (NH. QEKEU.00B) Black. Через пять месяцев использования сгорела одна видеокарта, отдал в магазин для ремонта по гарантии, в итоге в сервисном центре сломали материнскую плату. Уже третий месяц не отдают ноутбук и не хотят возвращать за него деньги. Подскажите куда мне можно обратиться?

TRANSLATE:

Good afternoon, I bought an Acer Nitro 5 AN515-57-58KW (NH.QEKEU.00B) Black laptop from the store. After five months of use, one video card burned out, I sent it to the store for repairs under warranty, and as a result, the service center broke the motherboard. For the third month now. They have not returned the laptop and do not want to return the money for it. Tell me where can I go?

[The message was translated using Google translation]

Answers

    1. Consumer Protection Agencies: Consider filing a complaint with consumer protection agencies or organizations in your country. They can assist in resolving disputes related to warranty and service issues. Most countries have a governmental body responsible for consumer rights. Contact them to report your situation and seek assistance.
      File Complaints with Local Authorities:
      Depending on your country, you may be able to file a complaint with local consumer protection agencies or ombudsman services that handle cross-border consumer issues.
    2. Social Media Outreach: Sometimes, reaching out via social media platforms can yield quicker responses from companies. Tag Acer in your posts explaining your situation.
    3. Legal Advice: If the situation remains unresolved for an extended period, consult with a legal professional regarding your rights and potential actions you can take against the company for breach of warranty.

    These steps may help facilitate a resolution regarding your laptop's repair and compensation.

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    My AN515-43 laptop UserBenchmark-
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