My Acer Predator HELIOS 300 PH315-55 started to shutdown randomly

Meow_Pants
Meow_Pants Member Posts: 2 New User
in Predator Laptops

I purchased this laptop in March 2023 (18 months ago) and within the last week it has begun to shutdown whenever I try to play a game. I've read through other threads here and included a list of tests and remedies that I have tried:

  • Memory diagnostic is clean
  • CPU and GPU temperatures have been fine (between 60 and 90 degrees while running)
  • Updated all graphics card driver(s)
  • Hard reset by opening the laptop and disconnecting/re-connecting the battery and RAM cards
  • Purchased a brand new battery and replaced it

I was pretty convinced the battery was the issue because the battery report showed the shutdown instances, but now that I've replaced the battery and still have the same problem, I am at a loss. I'm pretty worried because the laptop is less than two years old with only moderate handling and use and I have no idea what the problem is. Not to mention that I missed a cash tournament over the weekend because of this problem :(

Any help at all will be greatly appreciated! Let me know if you need more info or any other test results.

Answers

  • Puraw
    Puraw ACE, Member Posts: 11,788 Trailblazer
    edited September 16
    https://community.acer.com/en/discussion/712692/my-acer-predator-helios-300-ph315-55-started-to-shutdown-randomly

    Hi, as your laptop is still in the 2-year warranty period I recommend sending it to Acer Services in your country to check this problem.

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,180 Trailblazer

    Hi! Have you checked if the cpu and gpu are overheating? Have you tried cleaning the thermal paste, fans and changing the thermal pads?

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  • Meow_Pants
    Meow_Pants Member Posts: 2 New User
    https://community.acer.com/en/discussion/comment/1297784#Comment_1297784

    Apparently Acer only offered a 1-year warranty which ended in May of this year (1 Year BBY-US MI/CI). I also think a 1-year warranty for a $2k machine is absurd. Am I misunderstanding something?

  • Puraw
    Puraw ACE, Member Posts: 11,788 Trailblazer
    https://community.acer.com/en/discussion/comment/1297928#Comment_1297928

    Hi, contact Acer Support in your country and show your proof of purchase (bill) as that should be 2 years warranty for laptops, maybe the starting date is incorrect.

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