Help! My Acer Aspire A515-55 series shut down

Bella16
Bella16 Member Posts: 1 Newbie

My laptop was playing music then all off a sudden power is off. I have tried a different outlet. I tried the power button and nothing .

Answers

  • Hello! Is your computer still within the warranty period?

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  • StevenGen
    StevenGen ACE Posts: 11,936 Trailblazer
    edited September 15

    If you have anything connected to the USB ports of your laptop then that could be a cause/source of the laptop shutting down as its shorting your laptop power, otherwise it could be the EC chip that freezes and causes this fault, do a hard reset by taking the main battery out and disconnecting the bios battery and shortening the +&- pins of the bios battery at the mainboard plug then and if you have 2x ram modules only reconnect 1x ram module when you reboot the laptop.

    If the hard reset doesn't fix the problem, then you need to take the laptop to a technician so that he can analyze your laptop and why ***** turning off. Good luck and hope this helps you out.

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