It does not give any warning and just turns off and wont turn on unless the charger is connected

AbhishekJune28
AbhishekJune28 Member Posts: 1 New User
edited September 14 in Swift and Spin Series

It does not give any warning and just turns off and wont turn on unless the charger is connected and when it turns on it show suspended i dont know what to do
HELP PLEASE

[Edited the thread to add issue detail]

Answers

  • HI @AbhishekJune28 please indicate the exact model of the computer and what version of Windows is installed.
    Everything seems to indicate a problem with the battery, it may be an internal short, but I cannot be sure, you should take the computer to an authorized Acer technical service so they can check it.
    Do you know if the computer currently has a warranty?

    Regards.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)