ACER Aspire E-15 E5-573-POKH issue with battery

KATALIN

Hi, got an ACER Aspire E-15 E5-573 (2016) .
Started to draining original battery, first slow and in March 2022 got a new battery.
This year in May somehow it started to drain faster and faster and didn´t charge,
and August it was on ZERO- NULL.
New battery -(also AL15A32) and this starts draining from 100% to 95% on few days. Then it starts Charging.
I did the callibration. When I unplug the laptop, the right indicator goes off. And when it charges the battery it´s amber. The Power indicator on the front is to the Right of the Battery indicater - NOT as in the manual What is wrong ??

[Edited the thread to add issue detail]

Puraw

Hi @KATALIN
This is what the LEDs indicate:

I hope you are still on Windows10 as your 5th Gen CPU won't support Windows11. To me this indicates that you are not completely shut down or you are using Acer Care Center Battery Charge limiter 80%, if so, first uninstall Acer Care Center in Windows Uninstall programs and then disable Hibernate and Fast Startup in "Change what closing the lid does" and "Change settings currently unavailable". You also have a small 2200mAh / 37Wh battery, get the larger 2800mAh / 41.4Wh model from eBay: New Genuine Battery for Acer Aspire E15 E5-573G E5-774G TMP249 N16Q1/2 E5-772G | eBay that should last 3 years. Keep in mind that there are refurbished cheap Chinese batteries and high quality Acer endorsed batteries (Samsung is a good brand) that make all the difference, but you have to accept that a 37Wh will only last 500 full charge cycles or 2, maximum 3 years. 😉

Puraw

Hi @KATALIN
This is what the LEDs indicate:

I hope you are still on Windows10 as your 5th Gen CPU won't support Windows11. To me this indicates that you are not completely shut down or you are using Acer Care Center Battery Charge limiter 80%, if so, first uninstall Acer Care Center in Windows Uninstall programs and then disable Hibernate and Fast Startup in "Change what closing the lid does" and "Change settings currently unavailable". You also have a small 2200mAh / 37Wh battery, get the larger 2800mAh / 41.4Wh model from eBay: New Genuine Battery for Acer Aspire E15 E5-573G E5-774G TMP249 N16Q1/2 E5-772G | eBay that should last 3 years. Keep in mind that there are refurbished cheap Chinese batteries and high quality Acer endorsed batteries (Samsung is a good brand) that make all the difference, but you have to accept that a 37Wh will only last 500 full charge cycles or 2, maximum 3 years. 😉

KATALIN

🙂 The led indicators was the easiest part. Left or Right.

Acerissues.txt

https://community.acer.com/en/discussion/comment/1297190#Comment_1297190

KATALIN

Hi,

The new battery still draining:

2024-09-1405:47:57	Active	AC	100 %	29 600 mWh
12:49:41	Report generated	AC	98 %	28 993 mWh

I did as you suscribed but although minus 2% 😡😥

Puraw

https://community.acer.com/en/discussion/comment/1297341#Comment_1297341

Hi Katalin, Sanyo (Japanese) is one of the oldest brands, made good batteries too, tip to print your battery report (powercfg /batteryreport) to PDF, open the report with Windows Edge browser and right click on the report, in the context menu select "Print to Microsoft PDF". Check the colored drainage profiles of the last 3 days, these should be almost vertical and see if connected Standby is supported (your list shows "Suspened" so I think you're OK).

Check also BIOS MAIN screen if all 3 Wake USB options are disabled, you may have to press Ctrl+S to see the advanced (hidden) options.

Hope you get it all sorted out 😉

KATALIN

Hi,
I followed Your instructions (but Acer Care Center I downloaded in May this year)
AND I did a reset on the battery too. so I thank You and will se if it will behave.
otherwise you will hear from me again :) /Katalin
Acer Aspire E 15 E5-573- POKH my laptop HISTORY:

This laptop was bought as a spare so it was used first 2021
First batttery lasted 2016--2022
Battery capacity history:

2021-03-152024-09-13

Name mAh/Wh/V - FULL CHARGE CAPACITY/DESIGN CAPACITY

1. Acer 2500/37/14,8 - 32 701 mWh / 55 944 mWh
2. Noname 2600/38/14,8 - 34 750 mWh / 37 000 mWh
   Number 3. on label says Cameron Sino but Batteryreport says SANYO
3. 2200/32,56//14,8 - 29 600 mWh/29 600 mWh

Recent usage
Power states over the last 3 days
START TIME STATE SOURCE CAPACITY REMAINING
2024-09-1021:17:17 Active AC 100 % 29 600 mWh
22:58:00 Suspended 100 % 29 600 mWh
23:06:32 Active AC 100 % 29 600 mWh
23:06:32 Suspended 100 % 29 600 mWh
2024-09-1106:20:54 Active AC 100 % 29 600 mWh
22:51:08 Suspended 96 % 28 475 mWh
22:59:13 Active AC 96 % 28 460 mWh
22:59:13 Suspended 96 % 28 460 mWh
2024-09-1208:11:36 Active AC 96 % 28 386 mWh
11:13:31 Active Battery 95 % 28 224 mWh
11:13:34 Active AC 95 % 28 224 mWh
11:34:26 Active Battery 95 % 28 209 mWh
11:34:29 Active AC 95 % 28 194 mWh
11:57:00 Suspended 95 % 28 194 mWh
12:02:24 Active AC 95 % 28 179 mWh
13:01:27 Active Battery 96 % 28 460 mWh
13:01:49 Active AC 96 % 28 416 mWh
13:01:55 Active Battery 96 % 28 431 mWh
13:01:57 Active AC 96 % 28 431 mWh
13:36:24 Active Battery 100 % 29 585 mWh
13:36:28 Active AC 100 % 29 570 mWh
22:32:00 Suspended 100 % 29 600 mWh
2024-09-1307:16:47 Active AC 100 % 29 600 mWh
11:17:25 Active Battery 98 % 28 890 mWh
11:17:26 Suspended 98 % 28 890 mWh
11:18:21 Active AC 98 % 28 875 mWh
15:50:00 Suspended 97 % 28 682 mWh
15:54:41 Active AC 97 % 28 653 mWh
18:42:37 Active Battery 96 % 28 505 mWh
18:46:43 Active AC 94 % 27 898 mWh
20:19:00 Suspended 100 % 29 600 mWh
20:57:15 Active AC 100 % 29 600 mWh
21:04:51 Report generated AC 100 % 29 600 mWh
Battery usage

KATALIN

Hi Puraw,

CONNECTED STANDBY: Not supported

all 3?? Wake USB options,  don´t look the same as yours

No respond on Ctrl+S

/Katalin

MAINBIOS.jpg

VERTIKAL_DRAIN.jpg