My acer sw3-013 wont charge while turned on

MICH2713

I get the low battery warning, i plug in the charger, it says conected, that it will be fully charged in 7hours and if i continue using the laptop, the battery still drains, i need to turn it completly off so that it charges, and it takes 6 hours, i've tried updating and uninstalling the drivers and it doesnt work

Puraw

https://community.acer.com/en/discussion/712312/my-acer-sw3-013-wont-charge-while-turned-on

Hi, this 2015 Windows8.1 tablet may need a new battery after 9 years as it will have died. You can get one here: Amazon.com: NCNDB Battery Replacement for Acer Aspire Switch 10 10-inch Table, Aspire Switch 10E(SW3-013-1070, Aspire Switch 10E(SW3-013-11GV, Aspire Switch 10E(SW3-013-12TJ 5900mAh : Electronics Have you tried a larger USB-C charger yet?

StevenGen

https://community.acer.com/en/discussion/712312/my-acer-sw3-013-wont-charge-while-turned-on

Just some additional info, check the power board if its not faulty as that is a common issue with these tablets and also and if you haven't changed the battery then do so and check the adapter too. Good luck and hope this assist you further.

Battery and Adapter Acer part numbers

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Axxo

I am really sorry for the inconvenience.. Let us do the basic steps first..

Doing the power drain and bios defaults will really help. Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer.

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop. Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

Connect all the cables back and restart the computer.

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.

Try windows x
go to device manager
expand Battery
right click on all the items below battery – uninstall
Restart the computer

It should work fine..

If it still not working then ..

It might also be the issue with battery, charger or power outlet. Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet. Try to use an alternative charger if possible. Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )

So it's likely the battery meter needs to be recalibrated. If your Acer Care Center does not have the option to calibrate the battery meter, follow these directions

With the laptop turned off, connect the AC adapter and wait for the battery charge LED to turn from solid orange to solid blue.
Turn the machine back on.
Disconnect the AC adapter.
Use battery power until the battery-low warning appears.
Reconnect the AC adapter and fully charge the battery again.
Follow these steps again until the battery has been charged and discharged three times.

If it is still not working , it might be a faulty charger or battery. You might have to replace it.

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