Why does my Stylus not register clicks even though touchscreen recognizes on Acer Spin SP513-54N

JohnWhatever

I have The spin 513-54N. The touchscreen works and the touchscreen recognizes the pen. but when i point the pen to like let's say the X button on Chrome the button turns red and recognizes it and the pen menu on the taskbar pop ups but i can't click anything.

The pen doesn't have a battery and i tried uninstalling and reinstalling the HID compliant pen in the device manager. It didn't work.

Thanks to everyone who replies.🙂

[Edited the thread to add issue detail to the title]

StevenGen

https://community.acer.com/en/discussion/712038/acer-spin-sp513-54n-stylus-doesnt-click

Reset the Chrome OS so basically and under your settings menu navigate to the following: Settings>advanced settings>powerwash You will be met with a confirmation notification. Click reset/powerwash and in just a few short minutes your device will be like new. See if the pen work afterwards, if not then the pen needs replacing with the SP513-54N pen below.

Spin SP513-54N Sylus Pen

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

JohnWhatever

https://community.acer.com/en/discussion/comment/1295480#Comment_1295480

I don't see any powerwash settings in the computer and this Laptop is not a chromebook so i am not really sure if what you are suggesting applies to this situation

billsey

Heheh, there is no powerwash on a Windows laptop, that's a Chromebook thing. :)

You do have to physically touch the pen to the screen in order to click rather than highlight… Have you tried clicking that way?

StevenGen

https://community.acer.com/en/discussion/comment/1295670#Comment_1295670

Sorry I meant reset windows and see if the pen will work.

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JohnWhatever

https://community.acer.com/en/discussion/comment/1295695#Comment_1295695

Yes that's what i have been always doing and no it doesn't work.

StevenGen

https://community.acer.com/en/discussion/comment/1295744#Comment_1295744

Could be the touch screen display, this is what is listed as the oem display for your Acer Spin SP513-54N model its got a eDP (1.2 Lane), This screen is available here; 6M.HQUN1.001 - Genuine Acer SP513-54N LCD LED TouchPanel …its USD $272.87.

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JohnWhatever

https://community.acer.com/en/discussion/comment/1295775#Comment_1295775

I don't think i am going to change the touch screen that i don't even know will work with the pen when the touchscreen works with my fingers. Is there another pen that i can buy which would be compatible ?

StevenGen

https://community.acer.com/en/discussion/comment/1295789#Comment_1295789

This is the only things that Acer has its called "Active stylus compatibility chart for Notebooks" so look at this chart and see if any other stylus pens are listed there, also try a 3rd party stylus pen that is compatible with the model above, as that could work better or worse😀

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billsey

It is an AES 1.0 pen, so any of those type of stylus should work.