my new laptop Acer nitro V15 goes black screen suddenly while playing

Aboody
Aboody Member Posts: 3 New User
edited October 14 in Nitro Gaming

i have a laptop acer nitro v15 RTX4060, 16gbRAM and i7 13th generation

i literally bought this laptop a month ago or so. most of the times after playing for a while the screen goes black suddenly. i tried to search everywhere but i haven't found a solution for it

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,431 Pathfinder

    @Aboody

    Did you try to reinstall the Nvidia GPU driver with DDU?

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Aboody
    Aboody Member Posts: 3 New User

    @AnhEZ28 no i haven't tried this method

    can u help me with it

  • StevenGen
    StevenGen ACE Posts: 12,474 Trailblazer

    This is a common problem with allot of new Nitro laptops and your new V15 is no different, 😀I have an older Nitro laptop and that happened to my laptop when it was new also, that the screen goes black/blank and you can't get the image back, but the laptop is on! The only fix is a Hard Reset, which means that you need to open the laptop back cover and reset the EC and Chipset chips of the laptop. If you don't feel comfortable doing this with your new Nitro V15 laptop then send your laptop back to Acer Tech Support in your country and get Acer to fix this screen going black/blank while the laptop is on problem as its common.

    If you are computer savvy and you want to open the back cover and do a Hard Reset, then do this:

    Unscrew the eleven (11) screws of the back cover, pry the right edge side first to release the latches of the back cover and pry the back cover open, take the main battery out first, disconnect the bios battery and then short the bios batteries + & - pins at the mainboard plug and take the ram out, leave the laptop like that for at least 15min and then reconnect everything as this will reset the laptop and the laptop will boots properly and you will not have any problems again, if you do then definitely send your laptop back to Acer Tech Support in your country Good luck and hope this helps you out further.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • L1NUX
    L1NUX Member Posts: 5 New User
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,431 Pathfinder

    @L1NUX

    There is an app called Display Driver Uninstaller for fully uninstall the current Nvidia GPU driver and redownload the new driver from Nvidia website.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!