Zero button on Acer Aspire 3 suddenly not working.

Joanne1970
Joanne1970 Member Posts: 2 New User

Zero button on Acer Aspire 3 suddenly not working. It did recently upgrade to windows 11, I think. It said it was doing it but I haven’t noticed any difference, so I don’t know if it failed or not.


But there is a zero in my password so I can’t even get into the laptop to check the drivers or anything … help please 🙏

Answers

  • Puraw
    Puraw ACE, Member Posts: 12,817 Trailblazer

    Use an external USB keyboard to logon, if that has the same "Zero" issue and you have a Microsoft User Account (not local) you need to reset your password online with a different PC. If a local User Account you can bring the laptop to Acer Services in your country to reset the system to factory default for a small service fee,

  • Joanne1970
    Joanne1970 Member Posts: 2 New User

    I found the problem. It doesn’t have a separate number keypad, and there’s a button to use the letters on the right as a numeric keypad - it appears I must’ve accidentally pressed that button. Pressed it again and all is fine now 😂